Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Subscribe to our newsletter: Email address
• Download e-books: Name, email address, date of download
• Contact us: Name, email address, phone number, preferred service type, preferred consultation time, how you heard about us
• Book consultations: Name, email, phone, service preferences, background information relevant to your session
• Make purchases: Billing information, shipping address, payment details (processed securely through third-party payment processors)
• Create an account: Username, password, email, profile information

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device type (desktop, mobile, tablet)
• Operating system
• Pages viewed and time spent on each page
• Referring website (how you found us)
• Date and time of your visit

This information is collected through cookies and similar tracking technologies (see Section 5).

1.3 Session Notes & Confidential Information

During consultation sessions, Dr. Nadia may take notes for her records to provide continuity of care. These notes are stored securely and are treated with the utmost confidentiality. Session notes are never shared with third parties unless required by law or with your explicit consent.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide services: Schedule and conduct consultation sessions, process e-book downloads, fulfill product orders
• Communication: Respond to your inquiries, send booking confirmations, provide customer support
• Email marketing: Send newsletters, spiritual insights, service announcements, and promotional offers (you can opt-out anytime)
• Payment processing: Process transactions securely through third-party payment processors
• Website improvement: Analyze website usage to improve user experience and functionality
• Legal compliance: Comply with applicable laws, regulations, and legal processes
• Security: Protect against fraud, unauthorized access, and other security threats
• Record keeping: Maintain accurate business records and session continuity

3. Third-Party Services & Data Sharing

We work with trusted third-party service providers to operate our website and deliver our services. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your data.

3.1 Brevo (Email Marketing & CRM)

We use Brevo (formerly Sendinblue) for email marketing, newsletter management, and customer relationship management. When you subscribe to our newsletter, download e-books, or contact us, your information is stored in our Brevo database.

Data shared with Brevo: Name, email address, phone number, service preferences, download dates, and any additional information you provide through forms.

Brevo is GDPR-compliant and maintains strict data protection standards. Learn more at: Brevo Privacy Policy

3.2 Payment Processors

We use secure third-party payment processors to handle all financial transactions:

• PayPal: For credit/debit card and PayPal account payments
• Plisio: For cryptocurrency donations and payments
• WooCommerce Payment Gateways: For online store purchases (when launched)

We do not store your complete credit card numbers or sensitive payment information on our servers. Payment details are processed and stored securely by these payment processors in compliance with PCI-DSS standards.

3.3 WooCommerce (Online Store)

When our online store launches, we will use WooCommerce (a WordPress e-commerce plugin) to manage product sales, orders, and inventory. WooCommerce stores order information, including your name, email, shipping address, and purchase history.

Learn more at: WooCommerce Privacy Policy

3.4 Website Hosting

Our website is hosted on Hostinger, which stores all website data, including any information you submit through forms. Hostinger implements industry-standard security measures to protect data.

Learn more at: Hostinger Privacy Policy

3.5 When We May Disclose Your Information

We will never sell, rent, or trade your personal information to third parties. However, we may disclose your information in the following circumstances:

• With your consent: When you explicitly authorize us to share your information
• Legal requirements: When required by law, court order, or government authority
• Safety concerns: If there is imminent risk of harm to yourself or others
• Business transfers: In the event of a merger, acquisition, or sale of assets (with notification to affected users)

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve functionality.

5.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality (e.g., shopping cart, login sessions)
• Performance Cookies: Collect anonymous data on how visitors use our site to improve performance
• Functional Cookies: Remember your preferences (e.g., language, region)
• Marketing Cookies: Track your activity across websites to deliver relevant ads (if applicable)

5.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block all cookies
• Accept or reject cookies on a case-by-case basis

Note: Blocking cookies may impact your ability to use certain features of our website.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Newsletter subscribers: Until you unsubscribe or request deletion
• Consultation records: Maintained for continuity of care and legal compliance (typically 7 years)
• E-book downloads: Retained for record-keeping purposes
• Purchase records: Retained as required for tax and accounting purposes (typically 7 years)

You may request deletion of your data at any time (see Section 8: Your Rights).

7. International Data Transfers

The Metaphysician operates from South Africa, and your information may be transferred to, stored, and processed in countries outside of South Africa, including the European Union and the United States, where our service providers (e.g., Brevo, Hostinger) are located.

When we transfer data internationally, we ensure that appropriate safeguards are in place, such as standard contractual clauses and certifications (e.g., GDPR compliance), to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email (if you are a subscriber or client)
• Display a prominent notice on our website

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.